Return Policy Criteria

Please read our policy carefully to understand your rights and responsibilities when seeking a return or refund.

Products must meet the following conditions to be eligible for return:

Non-Customized Items: Only items that are not custom-made or personalized can be returned. For eligible products, you have 30 days from the delivery date to request a return.
Product Condition: Items must be unused, undamaged, and returned in their original packaging. Any signs of use or damage may result in the return being declined or a reduced refund.
Proof of Purchase: A valid proof of purchase (receipt or order confirmation) must be provided when submitting a return request.

2. Exclusions from Return Policy

Certain products are not eligible for return or refund, including but not limited to:

Custom-Made Items: Products that are made to order or customized based on customer specifications (e.g., size, color, materials) are non-refundable unless they arrive damaged or defective.
Personalized Items: Any item that has been personalized or altered for the buyer cannot be returned due to a change of mind or unsuitability.
Sale Items: Products purchased on sale or at a discounted rate are final sales and are not eligible for returns or refunds unless faulty.

3. Faulty or Damaged Products

If your item arrives damaged or faulty, we will provide a replacement or refund. To report a faulty or damaged product, please do the following:

Notify Us Within 7 Days: Contact us at [Your Contact Information] within 7 days of receiving the product, providing a description of the issue along with photographic evidence.
Return Shipping for Faulty Products: We will cover the return shipping costs for faulty or damaged items. Please ensure the product is securely packaged for return shipment to prevent further damage.

4. How to Request a Return

If your item meets the eligibility criteria above, you can request a return by following these steps:

Contact Us: Email [Your Contact Email] within 30 days of receiving your product with your order number and reason for return.
Receive Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization Number (RAN) along with return instructions.
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or damaged. You must use a trackable shipping service, and we recommend purchasing shipping insurance to cover any loss or damage in transit.
Return Processing Time: Once we receive the returned item, we will inspect it. If it meets the eligibility criteria, your refund will be processed within 10 business days. Refunds will be issued back to the original payment method.

5. Refunds

Refunds are processed as follows:

For eligible returns (non-customized items): Once the item is returned and inspected, you will receive a refund for the product’s purchase price, minus any original shipping costs.
For faulty or damaged products: If the item is faulty, we will provide a full refund including shipping costs.
Original Shipping Costs: Initial shipping charges are non-refundable unless the return is due to a fault on our part (e.g., faulty or damaged product).
Return Shipping Costs: Return shipping costs are the customer’s responsibility unless the item is faulty or damaged.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time, please follow these steps:

Check your bank account or credit card statement again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done this and still haven’t received your refund, please contact us at [Your Contact Information].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at AstonLights and follow the steps outlined for reporting faulty or damaged products.

Important Notes:

Custom-Made and Personalized Products: These are final sale and non-returnable due to the bespoke nature of each item. Please review all product details carefully before placing an order.
Inspection on Delivery: Upon receiving your order, please inspect the product immediately and report any issues to us within 7 days to be eligible for a refund or exchange on faulty goods.